FAQ

1. What is Real Fiber Brows?
Real Fiber Brows is a premium eyebrow product designed to create natural-looking brows with real fiber technology, giving a fuller and long-lasting finish.

2. Where do you ship from?
All orders are shipped from Jakarta, Indonesia.

3. Do you ship internationally?
Yes, we ship worldwide using DHL Express.

4. How long does delivery take?
Domestic orders typically take 3–7 business days. International delivery usually takes 5–21 business days, depending on destination and customs clearance.

5. How can I track my order?
Once your order is shipped, you will receive an email with your tracking number. You can track your shipment on the courier’s website.

6. What payment methods do you accept?
We accept payments through major credit cards, bank transfers, and selected payment gateways available at checkout.

7. Can I return or exchange my order?
Due to the nature of our cosmetic products, we only accept returns or exchanges for items that are damaged or incorrect upon arrival. Please refer to our Refund Policy for more details.

8. How can I contact customer service?
You can reach us via the contact form on our website or by email at support@realfiberbrows.com. Our customer service team will respond within 1–2 business days.

9. Are Real Fiber Brows products safe?
Yes! Our products are dermatologically tested, cruelty-free, and made with safe, high-quality ingredients.

10. Do you offer wholesale or reseller opportunities?
Yes, we welcome collaboration with distributors and resellers. Please contact us via email for more information