Returns + Refund

1. General Policy
At CV Brilliant Life Concept, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may be eligible for a refund or replacement under the terms outlined below.

2. Eligibility for Refund
Refunds may be granted under the following conditions:
– The product was received damaged or defective.
– The product delivered does not match your order.
– The return request is made within 7 days of receiving the order.

3. Non-Refundable Items
Refunds are not available for:
– Products that have been opened, used, or damaged due to customer mishandling.
– Promotional or discounted items.
– Digital products or downloadable content.

4. Return Process
To request a refund, please contact us via email at info@realfiberbrows.com with your order number, product photos, and reason for return. If your request is approved, we will provide return instructions. Shipping costs for returning items may be the responsibility of the customer unless the error was on our part.

5. Refund Timeline
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7–14 business days through your original payment method.

6. Late or Missing Refunds
If you haven’t received your refund after 14 business days, please check with your bank or payment provider first. If the issue persists, contact us at info@realfiberbrows.com.

7. Contact Us
For any questions regarding this Refund Policy, please contact:
Email: info@realfiberbrows.com